You may request a product reservation, but the reservation is not confirmed nor is the rental guaranteed until you’ve been contacted by Flame Events and have paid the required 50% deposit for your rental item(s).
Yes, and we’d be happy to speak with you. Please contact us at
(707) 931-0148 to check availability and reserve your item(s) today.
We are skilled at what we do and have years of experience working with the products we offer. We are happy to assist you in making sure you have the right equipment for your event. Feel free to ask for our assistance anytime.
We make every effort to provide the items you need, when you need them. However we do have limitations on the quantity of individual times we have available for rent. Please complete your reservation at least 10 – 14 days prior to your requested delivery/pickup date. Reservation placed less than 5 days before the requested delivery date may be subject to rush order charges.
Yes, but please review our cancellation policy here. You may make additions and modifications up to 7 days before your event without occurring additional rush order charges.
We offer delivery, setup and pickup service. Published delivery rates apply during regular business hours only. Early morning or after-hours deliveries and pickups are subject to additional delivery surcharges. Please communicate your desired delivery and pickup times when reserving your item(s). Delivery charges are subject to change without notice. Please see item information or policies for more information.
Our delivery vehicles utilize trailers, please insure the delivery staff will have access to your venue area. For narrow or limited venue accessibility, please contact Flame Event Rentals at (707) 931-0148 to discuss delivery options and/or special instructions.
We offer setup and break-down services as part of our delivery service on most items. Due to customer safety precautions and/or protection of sensitive equipment components, some rental items may require setup to be completed by a trained Flame Event Rentals staff only and will have an additional setup/breakdown fees.
We ask that reasonable care be taken when cleaning the item(s) that have been rented and used. The following items require a cooling period to elapse before the products maybe transported: Pizza ovens (8 hours), barbecues (3 hours), and fire features (3 hours) please make sure the item is extinguished for cooling purposes based on the guidelines above before transporting or the scheduled pickup window. If the Flame Event Rentals staff arrive and the item has not been cooled properly, you will be charged the hourly rate for the time until it has cooled to transport temperature. Please empty the item(s) of briquettes, charcoal, ash and/or food waste and splatters. We charge an additional cleaning fee for ovens and barbecues as stated on the contract. Excessively dirty items returned will be charged additional cleaning fees. For Fire Features, in the event there is leftover fuel in the reservoir, do not attempt to remove it, Flame Event Rentals staff will do that during the pickup process.